Section 8, The Hotel and Restaurant Act, 1980

(1) Any person who is dissatisfied with the manner in which a hotel, night club or restaurant is conducted, may make a written complaint to the Board. (2) The Board may reject the complaint if it finds that the complaint is frivolous, vexatious or trivial. Otherwise, it shall investigate and determine the same and for this purpose may appoint an investigating officer. (3) In any investigation under this section the Board shall afford the licensee the opportunity to state his point of view in writing or to be heard in person or through his legal representative. [Margin: Investigating Officer to summon any person to give evidence.] (4) The Officer investigating the complaint may by notice under his hand summon any person to attend and give evidence or to produce any relevant document. If such a person without reasonable excuse fails to attend and give evidence or to produce any document required, he shall be guilty of an offence and liable on conviction to a fine not exceeding one hundred leones. No. 2 Hotel and Restaurant 1980 11 [Margin: Board to notify licensee of matters to be remedied.] (5) After investigation, the Board shall notify the licensee in writing and the notification shall specify the remedies or action to be taken within a specified date. [Margin: Board may require Licensee to remedy matters and may suspend or cancel licence for default.]