Section 151, The National Communications Authority Act, 2022

(1) For the purpose of this Act the Authority shall protectthe interest of consumers, purchasers and other users of communications services in respect of the- (a) price charges; (b) quality and variety of services provided; (c) terminal equipment supplied; (d) awareness; (e) complaint handling; and (f) quality of service. (2) The Authority may by statutory instrument make regulations dealing with protection of consumers Consumers. (g) privacy of communications; (h) the right to complain and to be heard about quality, delay, quantity and tariff with regard to the nature of the electronic service provided; (i) compensation equivalent to the exact loss suffered in case service is denied or interrupted due to an act or omission of the service provider, unless during force majeure and not consequential or future loss; (j) a regular statement of charges payable for the service received; (k) access to consumer protection associations in Sierra Leone to the Authority for redress of his grievances, if he fails to get satisfaction from the operator.