Section 37, The Telecommunications Act, 2006

(1) Every customer to a telecommunications service, onpayment of the prescribed tariffs, is entitled to– (a) a prior notice, individual or public, in regard to any change in tariffs; (b) a copy of a periodically updated directory where applicable and instructions for the use of the service (upon payment of a fee, if any) and a statement of his rights and obligations; (c) privacy of communication; (d) a compensation in case service is denied or interrupted due to an act or omission of the service provider; (e) a regular statement of charges payable for the service received, suitably itemised where possible; (g) use of approved terminal equipment at his premises procured from any source of his choice; (h) access to the Commission for redress of his grievances, if he fails to get satisfaction from the operator. (2) The entitlements of customers set out in subsection (1) shall be included in every licence agreement of the Commission.