Section 64, The Public Procurement Act, 2016

(1) Prior to the entry into force of a contract, applicationfor review shall be made, in the first instance, in writing, to the head of the procuring entity. (2) The head of the procuring entity shall not entertain an application for review unless it was submitted within 14 calendar days, or when the bidder submitting it became aware of the circumstances giving rise to the complaint or of when that bidder should have become aware of those circumstances, whichever is earlier. (3) Unless the complaint is resolved by mutual agreement, the head of the procuring entity shall suspend the procurement processes and shall, within five working days after submission of the complaint, issue a written decision, stating the reasons, and, if the complaint is upheld, indicating the corrective measures to be taken. (4) If the Head of the procuring entity does not issue a decision within the time stated in subsection (3), or if the complainant is not satisfied with the decision of the head of the procuring entity, the complainant is entitled to submit a complaint to the Panel pursuant to section 65. (5) Complaints under subsection (4) shall not be heard unless submitted to the Panel within ten working days from the elapse of the time stated in subsection (3) or from the date on which the entity’s decision was communicated to the complainant.