Section 15, The Payment Systems Act, 2009

Upon request, financial institutions shall make available totheir actual and prospective customers in a readily comprehensible form, information on conditions for transfers through the system, including at least the following:– (a) an indication of the time needed for the funds to be credited to the account of the beneficiary’s institution; (b) an indication of the time needed for the funds credited to the account of the institution to be credited to the beneficiary’s account; (c) details of charges payable by the customer; (d) details of any complaint and redress procedures available to the customer and arrangements for access to them.